Hello Todd, We're so sorry to hear that the incense burner didn't meet your expectations. We understand your frustration with the smaller incense holes and the issue of the hand-rolled sticks getting stuck, and appreciate you bringing this to our attention, as it helps us improve our products. While we'll look into the design, some customers have found that trimming the incense at an angle before inserting it can be helpful. But of course, if you prefer to explore other incense burners in our collection or have any further feedback, please don't hesitate to contact us. We appreciate your honest feedback and support of our small shop.