Q:
Why did you delete my review? Of course you're going to have all five stars if you delete all the bad reviews. This Mala snapped after a week of usage and I had 108 beads on the floor after spending over $200. Yes it was refunded but at the same time that really gave me pause the quality and authenticness of this shop. Why don't you ever have any pictures of the artist actually making the things? All you have are these Glamor Shots despite the fact that the owner apparently goes over there all the time
A:
Hello Brian, thanks so much for reaching out to us. Premature wear can occur with gemstone beads that are as heavy as obsidian, and I do see that we have refunded your purchase as soon as your request was received. I am unable to see a review submitted by you for this product, but if you would like to add one please use the link below and it will be posted once that is completed.
https://www.dharmashop.com/products/protective-obsidian-and-tibetan-gau-mala
Our description of this design does state that this specific mala is actually made right here at the DharmaShop and it uses materials we have sourced in Kathmandu and other areas of the world! If you would like to learn more about the malas made in Nepal and the artisans we work with, please visit our About Us page which I have linked here:
https://www.dharmashop.com/pages/about-us-1
Transparency is important to our shop for it allows us to grow as a small business! Know that I have posted this question on the product's page and if/when a review is submitted that will be included here as well. I am sorry to hear that your experience was not satisfactory and we appreciate any opportunity to serve you better. Please contact us directly at info@dharmashop.com or 248.987.6993 and we would be happy to help further in anyway we can. Thanks again for choosing our small business when selecting your prayer beads and for supporting the artisans we work with. Namaste!