Hello Santosh, thank you for taking the time to leave a review and for sharing this image with us. We understand your disappointment with receiving a mala that differed from the image displayed on our website, and sincerely apologize for the inconvenience.
As discussed in our previous communication, your shipment mistakenly included a mala stored adjacent to the one you purchased. This was an unfortunate human error, and we deeply regret the inconvenience and frustration it has caused. We want to assure you that this was not a misrepresentation of our products, for we strive to accurately depict each item on our website, especially knowing their unique, handmade nature.
We understand that a full refund was issued to address this error. I hope this resolution demonstrates our commitment to helping our customers in any way we can. I hope this information is helpful. Please reach out to us directly if you have any other questions or concerns.