Hello Iris, thank you for your review and for sharing your experience. First, I want to apologize for the mix-up in your order. When we had our last correspondence, it was confirmed that an incorrect item was included in your parcel, and a replacement was sent immediately. Human error can sometimes occur, and a necklace (JN844) was included in the package instead of your Harmony Dzi Mala (ML844). Because of this error, we were happy to provide that necklace as a gift for the inconvenience.
For the mala you did receive, please note that these beads are made of Montana Agate, a natural gemstone known for its unique veining and patterns. These details make this mala so unique and special! If you find that the mala you received does not work well for your practice, please reply to our email, and we would be happy to share other options that may be a better fit.
Again, we apologize for the original error, and hope we can work together to find a solution that works for your practice. We appreciate your feedback and for choosing to support Himalayan artisans.